Support

Email support@policysystem.com.au for help with the SWMS app at swms.policysystem.com.au and its ChatGPT connection. The service is operated by Local Carpet Cleaning Pty Ltd, ABN 15 682 871 192.

Never send your password, card details or one-time codes by email or in a ChatGPT message. Support will never ask for them.

Account help

For sign-in problems, use "Forgot password" on the sign-in page first. If you didn't receive a confirmation email, check your spam folder, then email support from the address you registered with. To request account deletion or revocation of ChatGPT access, email support from that address; we may ask you to verify your identity.

Document help

For problems creating, editing or exporting a SWMS or JSA, tell us the document number (shown on the document page, e.g. SWMS-1A2B3C4D), what you were doing and any error message. Don't email full safety documents unless we ask. Documents are drafting aids; you remain responsible for reviewing them for the actual site and work.

Billing help

Signed-in users can view or cancel their subscription and update payment details from the Billing page in the app. For charge or invoice questions, email support with the account email and the invoice date. Payments are processed by Stripe; we can't see your full card number.

Feedback

Signed-in users can also send feedback or report an issue from the Feedback button in the app sidebar.